The Refund Policy is applicable to employers paying fees on behalf of their employees.
A full refund of fees will be made to the client if Think Perform cancels a course prior to commencement, without making an alternative course available to the client.
The client will not be eligible for a refund for Participants who are withdrawn after course commencement. Nor will the client be eligible for a refund if Think Perform cancels the course due to the client failing to meet their obligations under the Training Agreement. Obligations under the Training Agreement include; providing agreed access to Participants for the delivery of training, and timely payment of invoices.
A partial refund will be made to the client if Think Perform cancels a course after commencement, provided the cancellation is not due to the client failing to meet their obligations under the Training Agreement.
Payment of a partial refund is at the discretion of the Quality and Compliance Manager and will be calculated on a pro-rata basis determined by how much of the course has been completed.
Government Funded Participants
Where a funded Participant withdraws from training, a partial refund will be provided if required under the relevant government funding contract.